Patient Reviews
What Northland Patients Actually Say About Us
More than 1,400 neighbours have reviewed TrueNorth Dental since we opened in 2011. Here is the honest summary — the praise, the themes, and how we handle the reviews that sting.
- 4.9/5 Average rating on Google and Yelp
- 1,401 Verified reviews across both platforms
- 15 yrs Built almost entirely by word of mouth
I cracked a molar on a Saturday morning and called four offices before TrueNorth answered. They had me in a chair by 11:30, took the pain away, and finished the root canal on Monday. Dr. Hart explained every step, and I have never been less afraid at a dentist.
I avoided dentists for nine years because of a bad experience as a teenager. Dr. Hart booked a longer appointment just to talk, and three visits later I have had a cleaning, two fillings and a crown. I actually show up on time now.
Dr. Nair told me my son did not need braces yet, showed me the X-rays, and said to come back in a year. Any other office would have sold me the treatment that day. We came back for my own aligners instead.
The numbers behind the stars
We keep these figures current, because a rating only means something when you can see the sample behind it.
- 4.9/5 Average rating across Google and Yelp
- 1,401 Verified reviews in total
- 1,187 Google reviews at a 4.9 average
- 96% Of surveyed patients would refer a friend
Good to know
Questions about our reviews
A few things patients ask us about ratings, and how we answer them.
Are these reviews verified?
Yes. Every review here was published on Google or Yelp by a patient who visited the practice. We do not write, edit or delete them.
Why is your rating 4.9 and not 5.0?
Because no practice with more than a thousand reviews has a perfect score. A handful of patients had a frustrating day with us, we called them, and we left the review in place.
Do you offer anything for leaving a review?
No. We never offer discounts or gift cards in exchange for a review, because that would make the rating meaningless. If you write one, it is because you chose to.
What if I had a bad experience?
Call us at (816) 555-0182 and ask for Sofia Delgado. She is our practice manager and will call you back within 48 hours so we can put it right.
Do you respond to reviews?
Yes, though briefly. We thank patients for the good ones and ask the unhappy ones to call so we can help. The review belongs to the patient, not to us.
Which platform should I use?
Whichever you already use. Google reviews reach the most people searching for a dentist near Kansas City, and Yelp helps northland patients compare practices.
Can I use a payment plan for treatment?
The $99 new patient special is usually paid at the visit, but any larger plan can be split through CareCredit, Cherry, Sunbit or our $29 monthly membership.
Ready to see for yourself?
Book a visit and find out why more than 1,400 neighbours took the time to write about us. The $99 new patient special includes an exam, full digital X-rays, a cleaning, an oral cancer screening and a written treatment plan.
- Same-day emergency appointments
- $99 new-patient special
- Written estimates before treatment
Two ways to start
Book online Call (816) 555-0182Mon–Thu 8a–6p · Fri 8a–5p · Sat 9a–2p
In pain now? Call (816) 555-0199